This book had a lot of cool ideas, but not much in the way of practical application.
However, I did enjoy the section on how to truly listen to people. The author recommends we go out of our comfort zone and talk to people we know, people we don’t know, and people we usually avoid talking to. Take time to actually listen to what they are saying, learn about their history, and what they believe.
All in all, the book was fair. I give it a B-