The Art of Saying No

51i-DVpq3xL._SL500_.jpg

The author teaches readers how to say, “No” with grace and respect by using the EDC method.

  • Empathize – let the other person know you understand where they are coming from
  • Describe – describe the situation from your experience in an objective and rational manner
  • Clarify – clarify your needs and how you would like to see the situation progress

This is an excellent book and I highly recommend it.