Hearing Aids – Cost, Customer Service, or Quality

I was born with inner-ear deformities that resulted in hearing loss and I have worn hearing aids since I was 12 years old.

Here is a copy of my latest hearing test.

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Hearing aids are really expensive.  I am talking about thousands of dollars, per aid.  Most people wear hearing aids in both ears, so that could easily cost over five thousand dollars.

When buying hearing aids, there are several things to take into consideration.

  • Cost – I understand it can be difficult spending five to ten thousand dollars every couple of years for a pair of hearing aids.  In America, most insurance companies will not cover hearing aids.  Cost then becomes a critical factor.
  • Customer Service – Hearing aids have to be maintained in order to function properly and prolong the life of the aids.  They should be professionally cleaned every three months.  Also, hearing aids are small and tend to be a bit delicate.  They will need to be repaired occasionally.  It is vital to purchase your hearing aids from a place that will provide the required cleaning and repairs.
  • Quality – Hearing aid brands are not all the same.  When looking at quality, you should consider the sound quality and the structural quality of the hearing aids.

I have worn hearing aids for over thirty years and I have no idea how many audiologist and hearing aid dealers I have seen during that time.  I also have no idea how many hearing aids I have worn over the years.  I have tried numerous brands and types of hearing aids and my favorite has been Beltone.

Beltone is not the cheapest brand I have ever purchased, but the quality has always been good.  I must admit, I am not nice to my hearing aids.  They end up being submerged in water, covered in dirt or mud, dropped from various heights, chewed on by dogs, and even smashed a few times.  However, they usually keep working.  When they do eventually die, I can usually get them fixed within a few days.

The customer service at Beltone has to be what keeps me coming back to purchase hearing aids.  Zach always greets me by name, asks questions about the family or dogs, and even teases me for the crazy things that happen to my hearing aids.  It’s a fun place to get the hearing aids cleaned and purchase new ones when needed.

When it comes to purchasing hearing aids, I think quality and customer service are the most important things to take into consideration.  What are your thoughts on the subject? Have you ever needed to research the cost of hearing aids or purchase a hearing aid?

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Free Business Training

The Small Business Association (SBA.GOV) offers free online training courses for small business owners and anyone interested in improving their business skills.

Topics include:

  • Customer Service
  • Contracting
  • Cybersecurity
  • Financing
  • Preparing a Business Plan
  • Franchising
  • Marketing

At the end of each course, there is a list of resources for additional information and assistance.

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My Secret Life on the McJob – A Book Review

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Jerry Newman is a university professor.  He took a sabbatical from his job to work in the fast food industry, as part of a human resources research project.  His findings and insights are recorded in his book, My Secret Life on the McJob.

Jerry Newman was able to capture the personal side of his co-workers life, as it relate to working in fast food.  He also spoke highly of the skills that each employee learned as a result of their job:

  • Interpersonal Skills
  • Time Management
  • Working Under Pressure
  • Leadership Skills
  • Customer Service

The book also covered the negative aspects of being in the fast food industry.  Employees often felt marginalized by society and are often treated poorly by customers, because their jobs are seen as unimportant.

I think this book is worth reading and I really enjoyed it.

I give it an A-