Harland Sanders founded Kentucky Fried Chicken (KFC). He began selling franchise rights to his restaurant in 1952. He later sold the restaurant to a group of investors in 1964; however, he remained the ambassador for the KFC brand.
Sanders was bestowed the title Kentucky Colonel, which is an honor given by the state of Kentucky to its citizens. He was not an actual military colonel.
Colonel Sanders felt the quality of the food at KFC deteriorated after it was sold to the investment group and became highly critical of their business practices.
Jerry Newman is a university professor. He took a sabbatical from his job to work in the fast food industry, as part of a human resources research project. His findings and insights are recorded in his book, My Secret Life on the McJob.
Jerry Newman was able to capture the personal side of his co-workers life, as it relate to working in fast food. He also spoke highly of the skills that each employee learned as a result of their job:
- Interpersonal Skills
- Time Management
- Working Under Pressure
- Leadership Skills
- Customer Service
The book also covered the negative aspects of being in the fast food industry. Employees often felt marginalized by society and are often treated poorly by customers, because their jobs are seen as unimportant.
I think this book is worth reading and I really enjoyed it.
I give it an A-