This is an excellent book on how to truly connect and communicate with the people around you.

These are my favorites points made by the author.

• It’s not enough just to work hard.  It’s not enough to do a great job.  To be successful, you need to learn how to really communicate with others.
• Connecting is the ability to identify with people and relate to them in a way that increases your influence with them.
• When you connect with others, you position yourself to make the most of your skills and talents.
• Mutual concern creates connection between people.
• Connection always begins with a commitment to someone else.
• Connectors connect on common ground.  It is difficult to find common ground with others when the only person you’re focused on is yourself.
• In the end, people are persuaded not by what we say, but by what they understand.
• People will not always remember what you said or what you did, but they will always remember how you made them feel.
• When you make a commitment, you create hope.  When you keep a commitment, you create trust.